Petsmart acquired Chewy in But I will agree that, currently, Chewy has much better customer customer service than petsmart. And a greater selection of products. So finally had chance to get in city to return 2 items. Apparently only store credit available for purchases made during their "non return" revised policy if over 60 days Big ordeal with cashier All other companies are accepting returns without a problem.
Petsmart is taking advantage of this situation by introducing this illegal, arbitrary and unreasonable policy. I guess you work for this store.
Another reason I am now buying everything from Chewy. You guys all sound like a bunch of entitles jerks. When they start taking returns again you can still return your items Seriously, it's not that serious.
Ive purchased a 55 gallon tank and every fish I get dies. The water was tested w Petsmart,and the water is fine. The heater, air pump, and filters are all fine. Ive returned too many fish to count. They all keep dying. I really believe its the tank itself. Of course I dont have the packaging still.
I have two bags of food to be returned too. Purchased online the end of April. If I had known that I wasn't able to return because of Covid, I wouldn't have made the purchase.
I took them back to be returned when they were opened and was told I couldn't. Walmart is taking back returns. This is absolutely ridiculous! Pet Smart, you seriously needs to do better. I just need the money back in my card. I know Petsmart isnt taking returns because they are hoping you will just forget. Well now, June 14, everyone is open, the grooming is up and going.
But we are all stuck waiting to return these items. People are coming in and out, touching, picking up and moving everything in the store. Its criminal. Because of this, soon as i get my money back, i wont go to petsmart again. There are too many alternatives. I have an unused dog bed that is taking up hald of my closet because I am not able to return it to the store.
It was bought by my son who thought it was a good idea but my dogs sleep on my leather sofa. So it is a useless and large item that I have now got to live with until this illegal policy is reversed. It is time customers got organized and sued this store. Does any CEO or management read these comments??? People are so fed up with this return issue! I also have 2 harnesses that did not fit to return, but am told I can't until "this is all over".
People are in there touching everything including your employees. Academy and a million other places accept returns!! I will not shop here again and I have for years.
I think by now pet smart you should be able to accept returns what's the difference of something in your store that everyone has touched along with yourselves adjusting items on shelves and someone returning a products are you too afraid to touch an item of a return? Seriously losing faith in this store. This is getting ridiculous. I have now wasted money on 2 harnesses. A medium that was too big and then a small one that is too small.
First off, how exactly does that even make sense? Same brand, same style harness and both are on oppoite ends of the spectrum to the point is doesn't fit my dog. Fed up. Same here with returns. Due to Covid no returns at all. This was posted as in a small 8x11 piece of paper on the door leaving the register.
It was not posted anywhere near the items or in a place that was visible. I had a similar experience purchasing a bigger fish tank then I needed, never opened and unfortunately made a trip there to return only to have to purchase another smaller tank and hold on to the larger one until "further "notice. At least they should have a tentative date and plan to deal with this. As a customer it is externally frustrating to have been told this after purchasing.
I get it the health reasons for the policy, but with no policy or plan in place it gives me little faith that they will honor the return, but also avoid a possible bankruptcy and void all returns. Not happy. Very unhappy right now!! I ordered something online and they sent it to the store. The issue was I got to the store, they met me outside for curbside pickup when the associate brought the item out the website sent me the completely wrong item.
The package never left the store but I can't get a refund or exchange. I believe if an item never even left the store a refund should be allowed especially if it was PetSmart error. Max was and will always be our best friend and family member How dare you I came home my husband opened the trunk and said that's not the one I wanted never even touched it. So I brought it back still in box and never moved from when the employees put it in my car to the store to return it for a different item not knowing at all that they aren't taking return.
I think if I would have knew I would of thought about it made a phone call took pictures to be sure that it was the right one. So they claim they have signs up all around the store about their no return policy.
I did not see one nor was I looking around for one. They really should be advising people at the front desk that they are not taking returns. So now I'm stuck with a heavy item in my car that I can't use. They also had the nerve to say you can shop around for the item you wanted like I have money like that.
If they can't take returns then they shouldn't be open at all. They want people to still buy their items without them knowing they have a no return policy.
Go check out the petsmart online site there isn't anything saying no returns on any of the items whats so ever you have to really dig deep to find it.
They are grooming people pets but not taking returns it just doesn't make sense. I really think they are taking advantage of covid to scam people and making money from it. Time to start taking back returns. Other stores not making issue now.
Why have you not started returns yet? Most retailers have, this is not fair to us! Please start returns back ASAP!! All stores started doing returns 1st week in May!! Your stores still have not!! Please let's get back to honoring customer returns asap. The prescription for the incontinence of my dog ran out, so I went into PetSmart three weeks ago to see if they had any non-prescription products for this problem.
An employee there showed me a product and said to please go ahead and try it as I could easily bring it back if it didn't do the job. I bought the item and after 3 weeks, I realized it was not going to help my dog's problem. I went back to PetSmart today, and I was told I could not get a refund and they were not taking any returns.
I told the employee that the only reason I bought this product as the original employee told me I could bring it back if it did not work. Today the employee said I had to wait for 60 days from when I bought the product and then contact PetSmarts to see what they'll be doing with returns at that time. Nothing is posted to the public at the store that Petsmart has changed its return policy. If Petsmart does not want to take in returns right now, they should consider still refunding the purchase price and and ask customer to dispose of the unwanted product.
This would create goodwill with its customers instead of not honoring its promise of refunding any returned products. I will shop in the future at chewy.
I purchased an aquarium tank yesterday at the Cherry hill Silver Spring location. I never opened the package and I decided to get a bigger size aquarium.
When I arrived at the location I was told it wasn't possible to do return or exchange. Being honest, I was never explained that policy you are running your store at the time of purchase, if that was so I might not have purchased anything until you get rid of that nonsense policy you actually running on. Please don't take me wrong, I have been a customer of your store for years and I intend to do so if you let continue.
Petsmart in Rohnert Park Calif claims they are not accepting returns yet they are open for business You can go in and buy items, but id something is briken they will not return your money.
I find this a bit odd. Why would the customer have to waste money? Seems if they were actually worried about the covid 19, they would be closed. I have returned things in the past that I bought with my debit card and have received cash for it.
This manager "Haley" gave a customer ahead of me cash back on a return. But, when I went to return something that I paid with a debit card she refused to give me cash back. I'm going to hope it wasn't a racial thing!! First of all, the customer and I had to wait on her because she was on a private phone call. Not a good store, changing the policies for different customers is unethical. I always have loved going to petsmart, but now I'm very unsatisfied.
One of the workers at petsmart in Gallatin, swore on everything that this product AlgaeFix would clear the algae up and be safe for the fish. Immediately after using this, the next couple hours 2 of my fish were dead. I started taking water out and replacing it. Didn't save the rest of my fish. All dead this morning. I had bought 2 aquarium heaters, same brand, and both stopped working in less than a year.
Returned one without any problems. Tried to return the other one that stopped working and the woman just kept saying they can only return a different brand of heaters. Every time I said I've done it before, they woman kept cutting me off and saying they only return a certain brand. I finally got frustrated and said, I must be wrong, it must have been a different brand. I couldn't believe how unhelpful the woman was. I'm not sure if she was a manager or not.
I didn't look at her name tag. But from what I've experienced and read, what she said wasn't PetSmart's policy. Not happy about it at all. We have to go back tomorrow for the stand. Returns are virtually not real. Boyfriend bought bearded dragon and took better care of it then they probably did in all honesty.
I got a 35 gallon tank for my fish 2 yrs ago or so. Can't remember date and time for warrantee. Tank leaked all over my living room floor.
I took it back. No refund without a receipt. I've been going there since they opened the store with three to for pets and buy all my pet supplies from them too. Think I'll go to pratts. Bought a top paw dog crate it was missing a zip on door.
Refused my return with my receipt. What happened to satisfaction and no hassel, customer is always right. I bought a 36 inch portable for my pups. Going to petco I guess. I will never go back to Pet Smart. It has been my favorite pet store for all my pet needs. Being a bird breeder, I normally purchased my birds, fancy bettas and all my supplies for my pets from your store. I recently went to exchange faulty filters and was told i could not replace these items.
I want to exchange my 2 1 gallon fish tanks since the filters stop working on both and been 72 days and pay cash and no receipt they did not want to exchange them I was going to get a 5 gallon fish tanks in exchange now I'm stuck with 2 non working fish tanks.
I went to the petsmart in Clovis CA. I purchase 2 1 gallon fish tanks and both filters stop working had them both over 60 days. Lost my receipt for 3 items and at he Richmond, CA store the clerk called the super and since the items were about I will never purchase anything from here again!
I lost my Xmas resorption for my 2 items I purchased for my dogs at Christmas not to mention I am a police officer and I could not even get a merchandise card! What a joke! Petco here I come! I purchased the package for dog training that includes the three classses. I asked when I got it if I could cancel it anytime and if I needed anything to do so.
They said yes I could cancel anytime and didnt need anything. When I went to cancel they said it had to be withing the last 60 days and I had to have my receipt.
I cant find my reciept and it hasnt been within the 60 days, what should I do? Went to petsmart to return a gift that was given to me and they wouldnt return it cause i didnt know the phone number used.
I'm a current PetSmart employee. To all wondering what the return policey for animals is: it's a 14 day garentee. So if something happens where thr pet just doesn't work out for you or, sadly, they die, you can get a return.
As a retail pet store with live animals, its very sadly a regular occurance that animaks get sick or are returned bevause they bite or something. Our breeders and shelters are not the best.
We often recieve animals that are sick upon arrival. We do. But small animals are so subseptible to sicknesses, especially being paired together in such small spaces. Its tragic whenever a pet parent has their pets pass away. Im sorry to anyone who has had bad luck with PetSmarts.
Honestly, it depends on who works there, but I know at my store a lot of us pwt care associates really care and do all we can. But ik sonetimes it can be really not good. Most of the time its not us, but the store itself. The returning policy isn't what it's said out to be, percent guaranteed the return of dog food, used atm, store got their money as soon as transaction was made, yet 3 wks after the initial purchase they put it on debit card??? It totally all depends on the cashiers experience or should I really say their common sense, I shop more at pet smart than any other pet store and I like to shop, but honestly this little thing does make me question that, pico Rivera CA had employees greet, smile to all who came into store, it wasn't only nice but it made me feel like they were happy to work there, but lately thats not so, seems like they recruiting young and cold natured like.
I have never had a problem returing anything at this store. Filter or heater.. I bring my recept they take it all back without a question they do ask if something is wrong with it so I explain it. Can Merchandise return cards be redeemed for cash? What if I want to return an item bought more than 60 days ago.
Can I return a product purchased online using a payment method other than a credit card? Previous Post. Next Post. Related Posts May 13, September 7, June 3, We use cookies in order to give you the best possible experience on our website. By Kyle James. This site uses Akismet to reduce spam. Learn how your comment data is processed. This is Not true. We will only take opened dry pet food for an exchange with a valid receipt but only for 14 days after it is purchased.
If the pet food is sealed still we will take it back within reason to expiration date within 60 days. So this is incorrect. They gladly returned it, used my rewards card to look my purchase up. Gave me cash and I repurchased new treats for our little cavie. Awesome experience, go Petsmart.
What do I do??? Petsmart , Return Policies. PetSmart allow you to return items for up to 60 days after the date of purchase. Can I Return a Dead Fish? Yes, you have 14 days to return a dead fish. Thanks to employee Jess for this information If the food is unopened you can exchange it with your receipt within 60 days of purchase.
Any Exceptions to the 60 Return Days?
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